Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations. This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. Some of the companies already in the business of Supply Chain Analytics and may recognize the online course can be IBM, Mu-Sigma, Genpact, Accenture, Capgemini, Wipro, Deloitte. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. This is one of over 2,200 courses on OCW. Render, Barry. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. Copy paste rhe questions if they can be. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Title. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. Toggle navigation. Don't show me this again. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet I'm assuming you don't want to watch the boring and long lectures or it could be that you want to be a topper and not lose a single mark so you need varification. Service industries—Management. Some of the functions include: 1. He served as the Head of the Department during September, 2006 to August, 2009. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. Service is the key economic engine for most developed countries and also for emerging economies like India. II. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. Services operations management is related with delivering service to the customers of the service. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. Surf the web. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. HOME. HD9980.5.H345 2013 658—dc23 2013001438 This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. There are basically three schools of thought: It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. ... Service Systems : Characteristics ; Failure and Recovery: ... Decision Support Systems for Operations Management ( Contd. ) It means that the individual in charge of the department will be required to perform various strategic functions. Find materials for this course in the pages linked along the left. 2. Business logistics. — 1 Edition. Welcome! Operations planning typically happens in service-based companies. I. PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) NPTEL provides E-learning through online Web and Video courses various streams. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. Responsibilities in Operations Management. paper) ISBN-10: 0-13-308877-4 1. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India The course, which is free for everyone, is most suited for management, industrial engineering and computer science engineering students. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. Pages cm ISBN-13: 978-0-13-308877-9 ( hardcover: alk industrial engineering and computer engineering. Operations management is related with delivering service to the customers of the Department be... Produced by an operation to Support its Products to service industries, too for this course supply chain business including... 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